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Privacy Policy

At PureLovePetSupplements, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our online store. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect:

  1. Personal Information: When you make a purchase or create an account on our website, we collect personal information such as your name, billing address, shipping address, email address, phone number, and payment information (credit card details or other accepted payment methods).
  2. Device Information: We automatically collect certain information about the device you use to access our website, including your web browser, IP address, time zone, and certain cookies installed on your device. As you navigate through our website, we collect information about the pages you view, the links you click, and how you interact with our site.
  3. Tracking Technologies: We use cookies, log files, web beacons, and other tracking technologies to gather information about how you use our website. This information helps us improve our products and services, personalize your experience, and deliver relevant advertising.

How We Use Your Information:

  1. Order Processing: We use your personal information to process and fulfill your orders, including processing payments, arranging shipping, and providing invoices and order confirmations.
  2. Communication: We may use your personal information to communicate with you about your orders, respond to your inquiries, or provide you with relevant updates and information about our products and services.
  3. Security and Fraud Prevention: We use your device information, such as your IP address, to screen for potential risks and fraud.
  4. Analytics and Site Improvement: We analyse device information and usage data to understand how our customers interact with our website, optimize our products and services, and enhance the overall user experience.
  5. Advertising and Marketing: We may use your personal information to deliver targeted advertisements and marketing communications that we believe may be of interest to you, based on your preferences and browsing behaviour.

Sharing Your Information:

We do not share, sell, or lease personal information that could identify you, except as necessary to process transactions or provide requested services, as follows.  We may share your personal information with third-party service providers who assist us in operating our website, processing your orders, and delivering our products and services. These service providers are bound by confidentiality agreements and are required to maintain the security of your personal information.

We may also share your personal information when required by law, to comply with legal processes, or to protect our rights and the rights of others.

Payment Processing:

To facilitate secure payment transactions, we work with trusted third-party payment processors, such as PayPal and Wise. These payment processors may collect and use your personal and financial information in accordance with their privacy policies. We encourage you to review their policies before providing your payment information.

Behavioural Advertising:

We may use your personal information to deliver targeted advertisements and marketing communications that we believe may be of interest to you. You can opt out of interest-based advertising by visiting the following links:

  • Facebook Ads Settings
  • Google Ads Settings
  • Bing Ads Settings
  • Network Advertising Initiative Opt-Out
  • Digital Advertising Alliance Opt-Out

Please note that opting out of interest-based advertising does not mean you will no longer receive advertisements; it simply means that the advertisements you receive will not be tailored to your interests.

Your Rights and Choices

If you are a resident of the European Economic Area (EEA), you have certain rights concerning your personal information under the General Data Protection Regulation (GDPR). These rights include the right to access, rectify, erase, restrict, or object to the processing of your personal information, as well as the right to data portability.

Legal Disclosure: We may disclose information when legally compelled or to protect our rights, user safety, and public interests.

To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us at woof@PureLovePetSupplements.com

Choice/Opt-Out:

You can unsubscribe from receiving future messages from our site.

Surveys and Contests:

Participation in surveys or contests is voluntary, and any collected information will be used for stated purposes or awarding prizes.

Children's Privacy

Our website and services are not intended for individuals under the age of 14. We do not knowingly collect or solicit personal information from children under 14. If you become aware that a child under 14 has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security:

We implement appropriate physical, electronic, and managerial safeguards to protect the information we collect.

Third-Party Websites:

Our privacy policy does not cover external websites linked from our site. We are not responsible for their practices.

Ownership Changes:

In the event of an acquisition or ownership change, your information may be considered a transferable asset.

Updates to Our Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this policy periodically for any updates or changes.

By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at the email or mailing address provided above.

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